Terms and Conditions

Last updated: January 22, 2023

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://purplehill.shop website (the “Service”) operated by Purple Hill (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Purple Hill and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Purple Hill.

Purple Hill has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Purple Hill shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Custom Order

Once you have seen and reviewed your custom, all sales are final but we will allow exceptions for alterations if there is an outstanding issue with your order in person. In this case, we will fix this issue for you and send the product back if appropriate. If you are still unhappy with your order, you may be eligible for 50% of your money back but we treat customers in a case by case basis and we will always do everything that we can to ensure that your order can be made perfect for you!

The price given to you at checkout is the full price of your order and we will not charge you any extras throughout the custom process.

Please make sure you leave your correct Instagram handle in the designated area at the checkout so we can contact you straight away. We will help you choose your lining, any embroidery work requests, size measurements, fit, trimmings and other details according to the silhouette type. Don’t be afraid to ask and request any ideas you have as were always looking to hear and help you bring your ideas to life!

The current waiting time is 1/2 weeks and will never exceed 3 weeks before completion.

Contact Us

If you have any questions about these Terms, please contact us.